Equipment Support & Registration
Below are options to help you identify and address common issues, cleaning, registering your equipment, and how to submit a warranty claim.
Keep your Arborjet | Ecologel equipment performing smoothly
Register Equipment
Fill out the form below to receive a 90-day warranty against defects in workmanship and your company listed as a Service Provider on our website.
• QUIK-jet Kit, QUIK-jet AIR Kit, TREE I.V., FSeries, and INTELI-jet purchases will receive a FREE pack of Arborplugs valued at $50.
• AccuFlo Soil Injector ISD and Supersonic Air Knife purchases will receive a specific marketing package.
Troubleshooting & Repairs
Keep your Arborjet | Ecologel equipment performing smoothly. Below are options to help you identify and address common issues, cleaning, registering your equipment, and how to submit a warranty claim.
Options to Get Help for Troubleshooting your Equipment
1. Call your distributor to ask for troubleshooting assistance.
2. If additional help is required, call your local Arborjet | Ecologel Representative, or 781-935-9070
3. Watch the below videos to help troubleshoot or rebuild.
Rebuilding the QUIK-jet AIR
Troubleshooting QUIK-jet AIR (2020)
QUIK-jet AIR O-Ring Rebuild
Troubleshooting QUIK-jet AIR (2017)
Air Knife Valve Assembly Repair
Rebuilding the AccuFlo ISD
Arborjet® is by far the best equipment purchase I’ve ever made. It paid for itself in two jobs!”
Ryan Franks
OWNER
APPALACHIAN TREE CARE
Replacement Parts
COMMON REPLACEMENT PARTS
QUIK-jet AIR O-Ring Rebuild Kit (Item # 070-2360)
QUIK-jet AIR Output Check Valve (Item # 975-1122)
QUIK-jet AIR Inline Check Valve (Item # 070-2366)
CLEAN-jet Liter (Item # 030-2030)
3 in 1 Oil (White Silicone Lubricant)
Lithium Grease (O-Ring Lubrication)
Resources
Rebuild Program
- Email Arborjet Direct: RMA@arborjet.com
- Please include the following information:
- Company name and shipping address
- Primary contact name and phone number
- Equipment name and formulations used
- Description of problem and when it was identified
- Please include pictures of damaged parts
- Registration number/date of purchase (if available)
- Once this info is received, Arborjet will create a case, and assign you an RMA RebuildNumber.
- ONLY THEN – Ship the Equipment With the RMA Number ON THE LABEL (or written neatly by label).
- Once the equipment is received, we will perform a diagnostic within 1-2 weeks and provide an estimate for the labor, parts, and return shipment. If you opt for Arborjet to send the equipment back without performing any repairs, you will be charged a $100 diagnostic fee and cost for the return shipment. Labor is billed hourly at $100. Outdated or old equipment may be subject to increased charges.
- After the estimate hs been accepted, we will take a credit card number for payment processing and provide an ETA for the return shipment.
*Service Fees May Apply
