Equipment Support & Registration
Below are options to help you identify and address common issues, cleaning, registering your equipment, and how to submit a warranty claim.
Keep your Arborjet | Ecologel equipment performing smoothly
Register Equipment
Fill out the form below to receive a 90-day warranty against defects in workmanship and your company listed as a Service Provider on our website.
• QUIK-jet Kit, QUIK-jet AIR Kit, TREE I.V. & FSeries purchases will receive a FREE pack of Arborplugs valued at $50.
• AccuFlo Soil Injector ISD and Supersonic Air Knife purchases will receive a specific marketing package.
Troubleshooting & Repairs
Keep your Arborjet | Ecologel equipment performing smoothly. Below are options to help you identify and address common issues, cleaning, registering your equipment, and how to submit a warranty claim.
Options to Get Help for Troubleshooting your Equipment
1. Call your distributor to ask for troubleshooting assistance.
2. If additional help is required, call your local Arborjet Representative, or 781-935-9070
3. Watch the below videos to help troubleshoot or rebuild.
Arborjet® is by far the best equipment purchase I’ve ever made. It paid for itself in two jobs!”
Ryan Franks
OWNER
APPALACHIAN TREE CARE
Replacement Parts
COMMON REPLACEMENT PARTS
QUIK-jet AIR O-Ring Rebuild Kit (Item # 070-2360)
QUIK-jet AIR Output Check Valve (Item # 975-1122)
QUIK-jet AIR Inline Check Valve (Item # 070-2366)
CLEAN-jet Liter (Item # 030-2030)
3 in 1 Oil (White Silicone Lubricant)
Lithium Grease (O-Ring Lubrication)
Resources
Rebuild Program
- Email Arborjet Direct: RMA@arborjet.com
- Please include the following information:
- Company name and shipping address
- Primary contact name and phone number
- Equipment name and formulations used
- Description of problem and when it was identified
- Please include pictures of damaged parts
- Registration number/date of purchase (if available)
- Once this info is received, Arborjet will create a case, and assign you an RMA RebuildNumber.
- ONLY THEN – Ship the Equipment With the RMA Number ON THE LABEL (or written neatly by label).
- Once the equipment is received, we will perform a diagnostic within 1-2 weeks and provide an estimate for the labor, parts, and return shipment. If you opt for Arborjet to send the equipment back without performing any repairs, you will be charged a $100 diagnostic fee and cost for the return shipment. Labor is billed hourly at $100. Outdated or old equipment may be subject to increased charges.
- After the estimate hs been accepted, we will take a credit card number for payment processing and provide an ETA for the return shipment.
*Service Fees May Apply
